Urban Mattress Review

(100 customer reviews)
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Urban Mattress

Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.

Contact

boulder@urbanmattress.com
(303) 440-0288
2830 Arapahoe Ave
80303
Boulder
United States

100 reviews for Urban Mattress Review

5.0
96
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  1. Aimee Smith

    We thought we'd save ourselves time/money by shopping online for a mattress. Bought a Sativa one (after hours of research/browsing) only to have to send it back. The quality/feel was awful, despite their "great" reviews online! We had heard about Urban Mattress and went in to check them out. Eric was extremely helpful and within a half hour we found our mattress – very comfortable and within our budget. There was no need to go check out other mattress stores. Found out Urban Mattress is a local company, the mattresses are extremely comfortable, come in a range of models/prices to fit any budget, and have zero off-gassing smell. To top things off they were able to deliver it that same day and we've been sleeping great ever since. I will never buy one online again nor go anywhere else for a mattress!

  2. Paul Lilly

    This is the 4th mattress we've purchased from Urban Mattress. The prices are always fair, the in-store and delivery services are excellent, there are no waits to speak of along the entire process, and we simply love the product.

  3. Nancy Byron

    i love my new mattress!

  4. Peggy Taylor

    Great customer Service

  5. Kevin

    A mattress is an investment. Urban Mattress takes great care to review all options. While there may be less expensive and inferior products on the market, we LOVE this investment. No other mattress can compare

  6. Juan Lopez

    Great working with Annika, quick shipping, easy delivery and we love the mattress!

  7. Karen Marx

    This mattress is beyond comfortable and manufactured sustainably. Thus, no off- gassing. It is made locally which is important. It is exciting to support local businesses. Aside from this it is a very exceptional mattress. I am happy that I found them.

  8. Rebecca Murdock

    Thank you for your efficient, honest, and friendly service! I was able to go in-and-out quickly and leave with exactly what I needed, even with day-of service. I really appreciated that the staff wasn't trying to push their agenda, and simply showed me my options based on what I needed. They even threw in some complimentary options, which I appreciated. Was very happy with their service!

  9. Lori Isidori

    Annika was incredible. She is a great salesperson, addressed all my concerns, and made my experience stressless and fun! I ended up buying two mattress sets, and will definitely recommend Urban Mattress to everyone I know.

  10. Laurie Franklin

    Very nice sales man made me feel welcomed

  11. R Williams

    Eric was super helpful and helped me find all the products I was looking for quickly.

    Three stars for a lack of availability of products in store that required me to wait for delivery and make another trip to the store.

  12. Liz Veeder

    No pressure at the store. The delivery guys were prompt and efficient.

  13. Kathy Baum

    Very knowledgeable about the mattresses and needs based on personal sleeping preferences. Speedy purchase and quick delivery.

  14. Mike Durbin

    Great people !

  15. Madelyn A.

    I purchased the Perfect Loft pillow for side sleepers, and didn't realize how much my sleep would improve after switching to this pillow. It's amazing!

  16. Fred Shannon

    The bed and pillows are fantastic. Salesman was very good. Delivery and set was great.

  17. George Rink

    Very comfortable bed. We purchased a King bed…… we just received it and so far we are very happy with. It might be a life changer. Delivery people were very courteous and efficient.

  18. Shellane

    As always buying a mattress from Urban is the best. Great customer service, great delivery and set up.

  19. JW of CO

    Have only slept on the Urban mattress for 6 nights. For the previous 5+ years I have had a good all foam mattress. It just did not hold up to my side sleeping. The Urban mattress is a spring covered mattress and appears very good ( still early ). Service has been great in both the order process and delivery. My research told me as a side sleeper I should go with a spring type mattress or a VERY expensive foam type mattress.

  20. John Schweyer

    Everything was great ! Delivery guys were awesome.

  21. marsha beyer

    This was my third purchase at Urban Mattress. I would not shop anywhere else for a mattress in Boulder ( and we certainly have lots of options). The fact that Urban Mattress is locally owned is important to me..
    I believe in shopping local, The team is very knowledgeable, and no pressure. I highly recommend Urban Mattress. If I am shopping again for a mattress, I will definitely go back.

  22. Tanaya

    I love this store. They are always able to point us to exactly what we want, it's always at a good price, and everyone seems very knowledgeable about all things mattress. We just bought our third mattress here.

  23. D.B.

    Staff did everything we could have wanted. They moved mattresses upstairs and down to ensure they could be tried in exactly the way they would be used in our home. There was no pressure to hurry and no pressure to buy.

  24. Xx

    Family run and caring team.

  25. Trina

    The in store experience was informative and the employees were friendly. The delivery guys were the same way. They moved a mattress set from the master into a guest room and then brought in the new set for the master and another set for the other guest room.

  26. Tim Benko

    Great mattress! Comfortable and pleasant to sleep on. Exactly what Billy said it would be like…Thanks!

  27. Kara

    Low pressure sales with knowledgeable staff. I had my bed delivered and set up in my home within two days of starting my search!

  28. Roberta Klein

    We recently purchased a new mattress from Urban Mattress and are very happy with it. Delivery was on time with a courtesy call right before they arrived. I highly recommend Urban Mattress.

  29. LLoyd Landin

    Walked, told them I wanted a bed like a friend had purchased from there. Looked it up, showed me the one, tried it, wanted it.
    Sleeping Well. Thanks!

  30. Silvio Balistreri

    Great product great prices

  31. Anne Howarth

    In store experience was great, the sales staff are lovely. Delivery was fine, mattress is very comfy. Couldn’t be happier. Thank you.

  32. Stacy

    Thank you!!!

  33. SP

    Excellent in every way. We had a horrible experience with a mattress-in-a-box and were sent to Urban Mattress by a friend. We are very happy.

  34. Lisa

    Eric at Urban Mattress is an excellent salesperson. He was extremely knowledgeable about the products but never pressured me to make a purchase. Shopping at Urban Mattress was such an easy experience. Eric went above and beyond to make my dreams sweeter by getting my mattress onto an already packed delivery truck the next day. Many thanks, Eric!

  35. Linda Bevard

    The mattress I bought from them five years ago, to my surprise and theirs, turned out to be a dud — so they dumped that supplier and sold me a new mattress of my choice at a great big discount. They've helped many other customers through the same dilemma. Very nice people too! I would buy my next mattress from them, but I'm already pretty old and have a feeling this one will last me for the duration. 🙂

  36. A. James

    Urban Mattress was super easy to work with, professional and fast/efficient!

  37. Arnie Clark

    First off i wanted to say thank you to Eric and the rest of the crew at Urban Mattress. We had a little hiccup with our order of our California King mattress. Eric was kind enough to let us know and gave us a heads up on what the issues were.
    OK onto the mattress. This was the best money we have ever spent on a mattress. This thing is so comfortable and unlike any other mattress we have ever owned. My wife and both suffer from back problems and were looking for the firmest mattress we could find and we found it at Urban Mattress. How often can you go mattress shopping and actually meet the guy that designed them. Great customer service, great product and great Colorado ran family business. So glad we made this purchase. You get what you pay for and Urban Mattress delivers.

  38. Steven Slyker

    Top-quality queen mattress! Best mattress store hands down! Everything Amazing! We bought a mattress from this place about a month ago, and it is hands down the comfiest mattress I have ever slept on. They got a lifelong customer and recommender here! Do yourself a favor and buy a mattress from Urban Mattress!

  39. James Keyworth

    The glowing reviews we read before visiting Urban Mattress were spot on. We never felt pressured to stay or buy anything. Josh, our sales associate, asked us a few questions, and based on our answers, he showed us a variety of mattresses. We made our decision on the mattress and bed frame (the bedframe happened to be free that day), and as we arrived at the counter to pay, we were offered a free set of quality sheets in the color of our choice!
    Delivery was smooth, and the 2 fellows who showed up with our new products, and took away our old mattress, couldn't have been friendlier or more competent.
    The sheets we were promised were not available when the mattress and frame were delivered, but arrived in the mail within a week of the mattress delivery, as we were told they would be.
    We never went to any of the numerous other mattress stores to compare prices, because we felt perfectly satisfied with the kind and honest service we received at Urban Mattress.
    And…we love our mattress! Neither of us toss and turn as we did before, and the aches and pains we experienced with the old mattress are now blissfully nonexistent!

  40. Erin Hauer

    Wonderful in every respect.

  41. Mad Max

    I like the no BS approach. “We’re from Denver, we make good stuff, try it out, it’s at a good price, done!”

    Alexis/Alexa (can’t remember her name) was friendly and helpful. Her service was much appreciated.

  42. Shelley Scipione

    Super knowledgeable. Addressed my specific needs. Provided room to ponder my decision. Very professional & courteous.

  43. Bill C

    Staff is very knowledgeable and respectful, no pressure to buy. Will refer freely because we are so happy with Urban Mattress.

  44. Kelli Rayburn

    Awesome service.

  45. Tom Kunstman

    I had some delivery problems, but eventually everything so far was rectified

  46. Susan France

    The staff at Urban Outfitters provided me with professional, reliable and fast service!

    I am in love with my new mattress. It feels like heaven to sleep on. Good bye old memory foam, hello cozy comfort.

    And the best part was, that it came rolled up! They just brought it out to the parking lot and tossed it into the back of my Subaru!

  47. Bill Waterman

    To date, I have only purchased pillows, but I love the pillows so much I have also purchased pillows for all my adult children. They are cool, comfortable and adaptable to everyone.

  48. Mark C Smith

    Excellent in all respects.

  49. Silverstein

    On time. Efficient.

  50. Boulderboy

    Great free delivery and set up! The delivery guy called when he was getting near our address and everything went super smooth. Only bummer was that they had sold out of mattress covers and we had to come into the store to pick one up the following week. Nice, comfortable mattress and pillows.

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